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6 Proven Startup Tools to Streamline Operations in the Post-Pandemic Era (2021 Guide)

Halfway through 2021, we've all felt the pandemic's profound impact on personal and professional lives. Job losses and pay cuts have hit hard, while remote work has become the new normal for many.

Globally, the pandemic led to at least 114 million job losses in 2020, with figures rising amid second and third waves of COVID-19.

Yet, optimism persists: A Gartner survey reveals over 80% of employers plan part-time remote work, and 47% are open to full-time remote setups.

This shift prioritizes work quality over hours logged. Remote teams demand better tools for engagement, performance tracking, productivity, and project management. Legacy software falls short—upgrades are essential.

As startup advisors with years of hands-on experience evaluating SaaS solutions, we've streamlined the selection process. After rigorous testing, gap analysis, and real-world deployments, here are our top 6 picks to help you thrive post-pandemic.

6 Best Startup Tools to Run Your Business Post-Pandemic in 2021

Asana – Project Management

Asana excels in managing projects, tasks, and teams, offering real-time visibility into workloads, progress, and bottlenecks. Trusted by thousands of startups for its intuitive interface.

Key Features

  • Define and track strategic goals
  • Build timelines with Gantt charts in minutes
  • Manage portfolios for key initiatives
  • Team workload overviews
  • Automations to cut errors and repetitive tasks

Pricing

Personal (Free) – Ideal for startups starting out, with core task management.

Starter – $13.49/user/month; adds timelines, dashboards, forms.

Advanced – $30.49/user/month; includes workload, goals, portfolios, advanced rules.

Alternatives: Trello | Monday.com | Jira for Developers

Kissmetrics – Personalization and Consumer Behavior

Kissmetrics, a go-to for marketers, analyzes user behavior across journeys to enable personalized experiences and targeted messaging, boosting conversions.

Key Features

  • Track metrics like landing page conversions, cart abandonment, LTV
  • Measure user engagement
  • Evaluate marketing channels
  • User-friendly dashboards

Pricing

Silver – $299/month; 3 seats, 10K tracking limit; funnels, reports.

Platinum – $499/month; 10 seats, 25K limit; revenue/cohort reports, 24-month retention.

Alternatives: Sumo | AnswerThePublic | SEMrush | Hootsuite | Google Analytics

Gusto – Payroll Management

Your team is your greatest asset. Gusto simplifies onboarding, payroll, benefits, and compliance for a seamless employee experience.

Key Features

  • Automated tax deposits
  • Paperless paychecks
  • Off-cycle payroll
  • Flexible schedules
  • Time tracking
  • Team dashboards
  • Contractor payments
  • Onboarding tools (offer letters, checklists)

Pricing

Base setup fee, then monthly per employee. Scalable for growing teams.

Intercom – Customer Support

Intercom's all-in-one platform powers customer engagement via chat, bots, and marketing to onboard, activate, and retain users.

Key Features

  • Live chat
  • Help bots
  • Product tours
  • Shared inbox
  • Campaign builder
  • Targeted messaging
  • Workflow and scheduling tools
  • Customer data platform

Pricing

Start – Basic chat, Slack integration; single user.

Grow – Adds email, bots, help center; 5 users.

Accelerate – Custom bots, reports, integrations; 10 users.

Scale – Advanced security, workload mgmt.

Alternatives: Freshdesk | Zendesk | Sprout Social

noCRM.io – CRM for Leads and Customers

Perfect for early-stage startups, noCRM.io focuses on lead capture, pipelines, and activities without bloat.

Slack or Microsoft Teams – Communication Hub

Essential for collaboration; real-time messaging, channels, and integrations keep remote teams aligned.

These battle-tested tools digitize operations, empower remote teams, and drive efficiency. Implement them to navigate the new economy with confidence.