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Fix GOG Galaxy Not Tracking Playtime: Proven Troubleshooting Steps

Tracking your gaming hours is essential for managing playtime effectively, especially with in-game overlays or persistent clocks. GOG Galaxy offers reliable playtime tracking, but occasionally the feature freezes or fails to record time. If you're unable to see accurate playtime in GOG Galaxy, don't worry—this common issue is straightforward to resolve with these expert-tested steps.

How to Fix GOG Galaxy Playtime Tracking Issues

GOG Galaxy users often report that playtime shows as 0 minutes despite hours of gameplay, which can be frustrating during limited sessions. Follow these proven fixes to restore accurate tracking.

Add GOG Galaxy to Antivirus and Firewall Exceptions

Antivirus software or firewalls can interfere with GOG Galaxy's tracking. Adding the necessary files to your exceptions list ensures uninterrupted monitoring.

If using Windows Defender, go to Settings > Privacy & Security, expand Virus & threat protection, select Manage settings under Virus & threat protection settings, then choose Add or remove exclusions.

Click Add an exclusion and select File. Add these files:

  • C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe
  • C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
  • C:\ProgramData\GOG.COM\Galaxy\redists\GalaxyCommunication.exe

Next, allow GOG Galaxy through Windows Firewall: Search for Windows Defender Firewall, click Allow an app or feature, and ensure GOG Galaxy entries are checked for private and public networks.

Restart GOG Galaxy—tracking should now work seamlessly.

Repair GOG Galaxy Installation

If exclusions don't resolve it, repairing the client often fixes tracking glitches.

Fix GOG Galaxy Not Tracking Playtime: Proven Troubleshooting Steps

  1. Open GOG Galaxy.
  2. Click Play on the affected game.
  3. Select Manage Installation.
  4. Choose Verify/Repair.
  5. Restart your PC after completion.

These steps, drawn from extensive experience supporting GOG users, resolve most playtime tracking problems reliably.