How to Fix @ and # Keys Not Working on Windows PC: Expert Troubleshooting Guide

It's incredibly frustrating when key symbols like the @ (Shift + 2) or # (Shift + 3) fail on your Windows keyboard—especially during emails or social media posts. As Windows experts with years of hands-on troubleshooting, we've helped countless users resolve this. Start by cleaning your keyboard physically, then try these proven fixes.

Contents

Fix @ or # key not working on Windows PC:
1. On-Screen Keyboard
2. Disable Filter Keys
3. Disable Game Mode
4. Disable Sticky Keys
5. Update Keyboard Drivers
6. Run Keyboard Troubleshooter

Why @ or # Keys Stop Working on Windows

These issues often stem from accessibility features, outdated drivers, or software conflicts. Below are step-by-step solutions that have restored functionality for many users.

1. Use the On-Screen Keyboard

A quick workaround: the built-in virtual keyboard acts as a reliable temporary fix.

• Press Win + S, search for "On-Screen Keyboard," and launch it.
• A virtual keyboard appears on your screen.
• Click the @ and # keys to test.

2. Disable Filter Keys

Filter Keys can interfere with key presses. We've seen it fix intermittent issues repeatedly.

• Press Win + I to open Settings (or from the notification center).
• Search for "Filter Keys" and toggle it off.
• Test your @ and # keys.

3. Disable Game Mode

Game Mode optimizes for gaming but can glitch keyboards, as reported by many users.

• Open Settings with Win + I.
• Search "Game Mode" and turn it off.
• Restart and check.

4. Disable Sticky Keys

Similar to Filter Keys, Sticky Keys modifies input behavior unexpectedly.

• In Settings, search "Sticky Keys."
• Toggle it off.
• Verify @ and # functionality on Windows 11/10.

5. Update Keyboard Drivers

Outdated drivers are a common culprit. Updating has resolved this for us in professional setups.

Options include:

1. Check Windows Update for driver updates.
2. Download from your keyboard manufacturer's site.
3. Use trusted driver update software.
4. Manually via Device Manager:
   • Right-click Start > Device Manager.
   • Expand Keyboards, right-click your device > Update driver.
   • Follow the wizard.

Test the @ and # keys afterward.

6. Run the Keyboard Troubleshooter

Windows' built-in troubleshooter detects and fixes most keyboard problems automatically.

• In Settings, search "Keyboard troubleshooter" or "Other troubleshooters."
• Select "Keyboard" > Run.
• Follow prompts and restart.

Why Don't Some Letters Work on the Keyboard?

Causes include enabled Filter Keys, Sticky Keys, Game Mode, dirty keys, or driver issues. Apply the fixes above—physical cleaning first, then software tweaks.

Why Is My Keyboard Typing the Wrong Letters?

This often relates to layout settings or remapping. Check our detailed guide on fixing wrong-letter typing. Restarting can resolve temporary glitches on laptops or external keyboards.